I ordered a bassinet mattress and when it arrived it was poorly packaged resulting in a slit in the mattress. I contacted customer service and they requested pictures. I sent pictures and then they asked if the package was damaged. I told them I didn't see any damage. I expected to be ignored and told that if the package wasn't damaged they wouldn't cover it. I told them that I wouldn't do business with again. Much to my shock and amazement, they refunded the whole purchase price and didn't requested that I send it back at my cost. You don't find this kind of customer service anymore. I will not only do business with them again,I will recommend them to others. It means a great deal to know if something isn't perfect they will not only listen they will make it right! I went from thinking NEVER AGAIN to thinking WOW, I CAN'T WAIT TO SHOP WITH THEM AGAIN!. Thank again !
Review 2 of 91
By: ANONYMOUS, NY
This stool is amazing! The colors are beautiful and very sharp, the stool is strong and sturdy... It couldn't have been better!
Review 3 of 91
By: MARTHA, NJ
I ordered a personalized Noah's ark play set.
I was informed that they were out of stock, and
it was doubtful that the gift would arrive in time.
I was very pleasantly surprised when my gift arrived on time and personalized. Someone
went out of their way to deliver! Thank you very much
Review 4 of 91
By: JESSICA, OREGON
I gotta say I had the best experience with ababy.com I received my travel high chair on time. When I used the high chair I noticed it was getting a lot of moisture under the plastic part of the tray. I was concerned that it eventually would build of mildew & also it had a broken piece on one of the legs. I emailed the company and received a quick response back saying they were very sorry and that it should not have moisture under the plastic and that they were sending me a new travel high chair ASAP. Let me tell you I have never had this great of customer service in my life. They were quick to respond to my email and send out a new high chair at no cost. I will defiantly be doing business with them in the future and totally send people there way. Thanks again ababy company you guys are great.
Review 5 of 91
By: DAWN GROVER, CONNECTICUT
I recently placed an order for a bassinet mattress , that was not your typical size,Had this for 30 years.its larger than stores sell, so i sent in the measurements, a couple days later ababy sends me an email saying that they want a template of the size, well i did that sent it back i just received my mattress and let me tell you what a perfect fit. I hardly ever order from websites, but i was in need, and i would order from them again. Ababy is awesome. Thanks again
Review 6 of 91
Better than expected!
By: RKL515, NEW JERSEY
I ordered a personalized wooden step stool for my 2 year old nephew. It arrived in perfect condition and was super easy to assemble! I highly recommend this site!
Review 7 of 91
By: LESLEY-ANN, UK
I am a international customer, and was wary of delivering a rocker for my nephews christmas for a variety of reasons. I contacted ababy via email several times and each time was given great support/customer service. They put me at ease with any worries I had regarding my order, also the costs of the item were very reasonable-I would say a complete bargain! So thank you, and if you are thinking if using ababy I would recommend it on their service alone.
Review 8 of 91
By: CHERI, ILLINOIS
My custom-made, oval bassinet mattress fits perfectly. The 2-inch thickness is fine. It arrived so quickly after I sent the template - only a few days later. That was amazing. I drew the template on the white side of wrapping paper - and that worked very well. Also - the customer service was fantastic. I spoke to someone on the phone and there was no waiting. I also contacted the person via email and she wrote back quickly. She was absolutely wonderful and professional. The workmanship of the mattress is very good too. I also ordered a sheet and it is fine. I would perhaps like that in a flannel material, but I do not know if that is an option. But it is fine as it is. For a custom item - I would say contact the company directly (call them if possible) - rather than using Amazon. If the item is not custom-made, then Amazon is probably fine too.
Review 9 of 91
By: SAUNDRA C., FLORIDA
These shades were beautiful and matched my decor perfectly.
Review 10 of 91
By: BABY DEAKIN, MISSOURU
I recently purchased the cradle/glider in the cherry finish. It was easy to assemble and just beautiful. My daughter fell in love with it and the fact that once our little guy outgrows the cradle, he will have a gliding bench that can still be used. Win! Win! Customer service was great and shipping was super fast. I'll definitely buy from ababy.com again and recommend to any new Mom that I know. Thank you for a great buying experience. I can't wait for my first grand baby to get here! :)
Review 11 of 91
A Sherbert Bassinett
By: LORI ZIEGLER, TEXAS
I just wanted to let anyone know who might be undecided about this Bassinett that it is more beautiful in person than in the picture. I was worried that the skirt might be wrinkled or not hang correctly but I was wrong. It hangs perfectly as soon as it was all put together. You won't be disappointed with this Bassinett. It is absolutely beautiful! Thank you, Ababy, for great merchandise!
Review 12 of 91
By: CLAIRE MCDOWELL, FL
The items arrived yesterday and they were beautiful. Could not have purchased something this beautiful anywhere else for my granddaughter . She is due in May. Thanks for a perfect gift
Review 13 of 91
By: BERNARD, CO
We received a beautiful custom made step stool (as a gift from a relative) from aBaby. Sadly the stool got damaged during shipping - aBaby replaced the damaged part without batting an eye lid! We look forward to using them in the future again!
Review 14 of 91
By: PAUL SMITH, SC
I would personally like to thank your customer representative Pessy K for her prompt professional help with an order I recently made. In this day and age and it being a busy time of the year it is people like Pessy that speak volumes for your company. Not only did she let us know the product wasn't in stock but helped me with other options available to me. Many thanks to Pessy.
Review 15 of 91
You guys are AWSOME!!!
By: LINDA ORR, MA
You guys are AWSOME!!!
You should have been hired to do the Obama Healthcare website !!!
Thank you so much!
Review 16 of 91
By: ALICE JUNE HAPPE, MO
Thank you for the fast shipment on my recent order. I searched several business, and yours is the only one I could find the size I needed.My order arrived and fit perfectly. I will share my experience with aBABY.COM at the baby shower Saturday.. Thanks to everyone.
Review 17 of 91
By: BONNIE, NEBRASKA
I ordered the Sherbert Bassinet Set through Amazon.com. There was a small misunderstanding on delivery dates, but it came and it is for a baby shower for my daughter-in-law who will be having my new granddaughter this December! I put it together myself with no problem and it is the most beautiful bassinet set I have ever seen! I've shown it to people and the "Oooh's and Aaaah"s" over it have tickled me! My daughter that has 3 boys was the only one who had a sad face! Thank you for providing such beautiful products and thank you to your customer service team who e-mailed me to assure me it would be here to calm my anxiety!
Review 18 of 91
Thank you very much!
By: JUDI HUNI, CA
Almost two weeks ago, I needed cradle items
and found everything I needed with ababy.com!
After I placed the order, I called and spoke to
a woman(I didn't get her name) and asked her if
there was anyway she could get them to me by
saturday. They arrived Friday! and everything was
such great quality. The mother and I just love it all!
Thank you very much!
Review 19 of 91
Your customer service has been top notch!
By: DONNA, MN
Thank you so much. I will be sending everyone I know to your company. Your customer service has been top notch. Thank you so much for taking care of this.
Review 20 of 91
Thank you !
By: PATRICIA BADGEROW, OH
I would like to express my gratitude for your excellent service. I recently purchased a custom mattress and sheets and mattress pad from you company. I had made a error in ordering the proper size sheets. I tries to catch the order before it was sent by sending an e-mail. That was on a Friday and I did not expect to hear from anyone since it was Memorial Day weekend. On Memorial Day, I received a call form Rivky Friedman regarding my order. She realized I had ordered the wrong size sheets and called to confirm what I wanted. I told her I had checked my order and realized my mistake and she proceeded to make corrections. She even e-mailed the people in California who were making the mattress to change the address to where it was to go. I spoke with Rivky at least 4 times that day as I was not sure of our daughters new address in New York as she was just moving into a new apartment. I have never received such excellent customer service online. I believe Rivky Friedman went above beyond to insure my order was correct and everything got where it was supposed to go.
We went last week to help move our daughter and son-in-law to their new apartment and take them the crib. Everything fit perfectly, the mattress and the sheets.
Thank you for such remarkable service. I hope to be dealing with you again in the near future once our grandchild arrives.
Review 21 of 91
By: KATHLEEN HEGARTY, NH
Thank you so much for my custom made mattress for a wooden bassinet that's been in the family for 60 years. It fits perfect. Without u I wouldn't of been able to continue the tradition with my first grandson to go into! Thank you from the bottom of my heart!
Review 22 of 91
By: LINDA RUTLEDGE, NJ
I would like you to know that one of your workers, her name is Estee, helped me so much with my order. I am so impressed with your whole operation. My special order was received by your company some time Thursday and it was delivered to my door on Monday.
Thank you so much for the exceptional service. And the mattress was a perfect fit.
Review 23 of 91
By: AMY SOUCEK, PENNSYLVANIA
I do not think I have ever received service this quickly from an online order. I ordered a cradle pad and received it the next morning! I would HIGHLY recommend ababy.com to any one of my friends or family for their baby needs, and wanted to share my fantastic experience with you!
Review 24 of 91
By: HEATHER, MICHIGAN
I just received my daughter's canopy for her bed and couldn't be happier. It arrived sooner than expected, in perfect condition, packed nicely, and meeting all expectations. It is the exact finishing touch my daughter's room needed. Thank you so much!!
Review 25 of 91
A great experience!
By: BRIANNA, MAINE
I am so impressed by the amazing customer service and high quality of your products! We had a problem with our first order, but it was quickly corrected by Rachel. It is so nice to have such great service and so refreshing to find a company whose employees obviously take great pride in their work!
Thank you for making this such a great experience for a very pregnant mom!
Review 26 of 91
By: PATTY, INDIANA
I ordered a rocking chair for my 1 year old grandaughter. It is beautiful. I would recommend anyone to purchase items from you. Thanks so much for making my grandaughters christmas special
Review 27 of 91
By: GRANNY 4, N.C.
This was purchased for a first birthday and it was a hit. It arrived on time with no issues. Ordering was a breeze and I will use Ababy again.The price was less than 2 other sites that I visited.
Review 28 of 91
By: ANN, GEORGIA
I ordered a hard to find cradle mattress and bedding set . I was a little afraid it wouldn't be what I expected, but it was actually better!!! The bumper pad and coverlet were beautiful. I am impressed and would definitely recommend.
Review 29 of 91
By: NANCY, PA
My order arrived in LESS THAN 48 hours. And it fits the cradle perfectly.
Thank you so much!
Review 30 of 91
Outstanding Customer Service!!!!
By: AUDREY, TX
Thank you for your outstanding customer service!!!! I will most definitely purchase from your company again!!
Review 31 of 91
By: MIL, MASSACHUSETTS
THANK YOU, I CAN"T GET OVER IT, MY ORDER WAS HERE IN TWO DAY"S.THE GIRAFFE IS SO WELL MADE, ONLY TOOK A SHORT TIME TO PUT IT TOGETHER. IT IS JUST BEAUTIFUL.
Review 32 of 91
Great customer service
By: JANET N, CALIFORNIA
Here's a shout out for the great customer service I received. It's nice to know that a company cares about their customers! Thanks so much!
Review 33 of 91
By: BB, OREGON
I made a bassinet for my twins who arrive in four months. Admittedly, my carpentry skills are not superb but it was a success. Since I needed a custom mattress I contacted you guys and you nailed it. It was a perfect fit to my specific measurements (which are not common at all, I found out). For a custom order, it was delivered much faster than expected. Thank you!
Review 34 of 91
Employee Rivky Friedman
By: NANCY CRITS., IN
To whom it may concern:
I had an issue with an item I had purchased and left a voice mail with no response. I was standing outside another store ready to eat the mistake because I had left voice mail messages and had not had a return call. This lady said I can help you and went beyond what I am sure she needed to do but had you back. She explained everything and got on board and helped me order the new sheets I needed and also what I needed to do for the return. I am going to be a customer from now on.
I hope you appreciate an associate like Rivky. Her customer service made me a repeat customer. I am expecting a new grandson and we can't wait to use your services because of her.
Review 35 of 91
So glad I found aBaby.com!
By: JANET GRAEF, TEXAS
I have a crib over 80 yrs old that was inherited from my husband's family that needed an odd sized mattress. I searched everywhere and all I could find was a mat; then I came upon aBaby.com. Not only did
they have mattresses, but could also custom make the sheets to fit AND their prices are good! I apparently ordered a different size sheet from the mattress and the customer service called me right away to check on that. Any other place would have just sent the wrong size and I would have had to order and pay for another sheet. Thank you for that. The mattress is here and it's a real baby mattress and a perfect fit. I am so excited. Now we're just
waiting for our 1st grandbaby's arrival in 4 weeks!
Review 36 of 91
custom made bassinett sheets
By: GRANNY GIRL, PA
i have my great grandfathers bassinett that has been used thru generations and now my grandson will be sleeping in it..the custom made sheets of organic cotton are a perfect fit and to my amazement i received them 2 days after i placed the order...very quality workmenship,,a great product..will order again and refer to friends and family
Review 37 of 91
BEST SERVICE EVER!!!
By: GRANDMOM SUSAN, PA
MY HUSBAND IS MAKING A CRADLE FOR OUR 6TH GRANDCHILD AND WE NEEDED A MATTRESS. I FOUND ABABY ON LINE AND ORDERED THE MATTRESS, BUMPER PAD, AND 3 SHEETS FOR THE NEW CRADLE. THE MATTRESS AND BUMPER PAD CAME FIRST AND THEY ARE A PERFECT FIT. THE DELIVERY WAS VERY FAST! THE SHEETS CAME TWO DAYS LATER AND WERE JUST WHAT I WANTED THE COLORS ARE PERFECT (YELLOW , GREEN AND OF COURSE A WHITE ONE). THANK YOU FOR GETTING EVERYTHING TO ME IN RECORD TIME! OUR SON AND DAUGHTER INLAW WILL LOVE THE FINISHED PRODUCT. I WILL ALSO GIVE THEM YOUR WEB SITE FOR FUTURE ORDERS. HAVE A BLESSED DAY!!
Review 38 of 91
By: N. RONGOE, CT
I received my custom bassinet mattress today - I am so pleased with my order - your company is remarkable! Your sales rep, Hody, was so efficient and helpful - I would definitely recommend you to others for similar needs. Thank you!
Review 39 of 91
Will be a return customer.
By: BONNIE, WESTERN NEW YORK
The chair I ordered for my grand daughter was exactly what I had hoped for, the condition and quality of the chair surpassed the many I looked at during my search for the "perfect chair". The customer service representatives were cordial and knowledgeable. The accounting error made was immediately corrected and I received and apology. I know unheard of in today's business world. I will be using this company again and suggesting it to others. Thanks for making this a pleasant experience.
Review 40 of 91
By: TERESA, PA
Thank YOU very much. I appreciate your help.
I like your products and also your Customer Service.
Review 41 of 91
YOU'RE REALLY GREAT!
By: PETRA ORROSQUIETA, TX
Your customer service you are giving to me is great I just wanted to let you know. You all have been friendly and getting back to me in a good timely manner. I really appreciate that.
Thank you so much.
Review 42 of 91
victorial round crib bedding
By: LINDA SADLER, MICHIGAN
It is beautiful I can't say enough about it. The only thing is the tiebacks 2 green and 2 pink I think thats the way its suppose to be but I just love it. Now I have to decide whether to get the white crib or the dark color ?? I'm sure it will look beautiful on either one. I'm leaning toward the white . Love your store and there are other things I will be ordering. I would like to add that your representatives have been great , have a wonderful day.
Review 43 of 91
By: CAROL MILLER, IN
I ordered a matress for a bassinet that I had used for my children and now wanted to hand down to my grandchildren. This was the only place I was able to find the size I needed so I ordered it. I am very pleased with the quality of the mattress and how quickly it arrived after ordering. The price was very reasonable and I am happy that the bassinet is being used for the next generation.
Review 44 of 91
By: LORRAINE YANCO, KS
The bassinet I bought for my granddaughter was fabulous. Everything I needed for it was beautifully displayed and my choice in covers was exquisite. Thanks for being such a great store.
Review 45 of 91
I love the website!
By: ROBYN STEPNER RITER, WY
I love the website! Its been a favorite since my first son was born 4 years ago. We bought both kids bedding sets from you guys... everything is adorable! I even love getting emails all the time to remind me of new products and specials. Now that I have a 7 month old, there are always new things we can use.
Review 46 of 91
By: JOAN GEDDE, AL
Ababy.com has the best choices for bedding and accessories for baby's room!!!
Review 47 of 91
By: KIMBERLY 'BERLY' MOORE, CA
I purchased my daughter's crib from aBaby and it has been a conversation piece for all who see it!
Review 48 of 91
aBaby is great.
By: KRISSY FRACASSI, NY
aBaby is great. I've made a few purchases (for myself and my baby girl) and I couldn't have been any happier with the products! I look forward to my Christmas shopping at www.ababy.com.
Review 49 of 91
Unique and Special
By: YOLANDA GARRETT-PAYTON, UT
I like ababy because of the unique items thay can be found on the site. I was really excited to find out that ababy had teamed up with aafes to offer a special discount to military families. Thank you so much for thinking if us!
Review 50 of 91
By: GEORGIE THURMOND GOMILLION, KS
Love all the items that I can find ONLY at aBaby! Great stuff!
Review 51 of 91
By: CRYSTAL EDMON, AL
The most amazing thing about your site is the unique items that you carry for children and there different from what you go to the store and find. You sure have some amazing things to offer!
Review 52 of 91
By: GINA LONGARO, FL
I am a frequent ababy shopper and have had nothing but good experiences.
Review 53 of 91
I love this website
By: ALI SLATER HALPERN, MA
I love this website. I think you have the best selection around. I have bought a few items from you guys. The products and customer service are great. The prices are great too. I have almost three year old twins so there are plenty of toys and decor stuff I would love to have.
Review 54 of 91
Love your site
By: LIANA MARIE COLLADO SEDA, WY
I Love your website and most of all, the prices!
Review 55 of 91
By: MARGARET GEARY, NY
Thank you for your wonderful service. Know that I will go to ababy.com in the future for my baby needs.
Review 56 of 91
By: KELLY HUGHES HINDS, NY
I like aBaby because they have items for children that are unique that you don't see everyday. I'm a stay at home mom of two girls and I plan to purchase them step stools for their new bathroom that they will be sharing in our newly built home!!!
Review 57 of 91
I LOVE the western theme!
By: SHAUNA SCHALK, NY
I LOVE the western theme! You have amazing sets and the are at awesome prices!!! It seems western themed items are so hard to find unless they are expensive boutique prices which my family can't afford on a single income as I am a stay at home. I also have a sister-n-law pregnant w/ twins and my other sister-n-law pregnant w/ her fourth boy....I would love to be able get them something extra as well!!
Review 58 of 91
By: HEATHER JACKSON DILIOS, NY
Just received my order that I placed LAST WEEK! Great shipping and prices! Zoe isn't expected until March but she can't wait to place her next order.
Review 59 of 91
I love your site!
By: ASHLEY HOWELL ROBINSON, KY
I love your site! I just ordered a Pink Polka Dot recliner for my niece a couple weeks ago, But I"d love to go ahead & fix a room up in my house for my Unborn Child! I love the cow over the moon stuff! Its just beautiful!
Review 60 of 91
By: DAVID, NJ
Thank you so very much for all of your help with my order. It is very refreshing to talk to people and companies that understand what customer service is. You and your company are a shining example of how to take care of customers. Again, thank you.
Review 61 of 91
By: SHIRLEY, OKLAHOMA
This is my first time to order and the service was great. The quality is very good . thank you thank you I will order again soon. Shirley Okahoma City, Oklahoma
Review 62 of 91
By: ANN ANDREWS, VIRGINIA
You have made my Christmas! The firetruck rug was on back order and I did not expect it until late February. It arrived December 23! Now my grandson's gift is complete. Thank you for getting this item to me before Christmas.
Review 63 of 91
Appreciate your great customer service!
By: LILLIAN, MI
We recieved the chair today! I cannot tell you how impressed I am with your customer service. From your communication about the item, to the incredible timing in which we recieved the item. I couldn't be more pleased. We will most certainly be purchasing items from you again in the future. Thank you so much. Great customer service seems harder to find these days and it is very much appreciated!
Review 64 of 91
Excellent and Quick Service!!
By: B. ROTH, NEW JERSEY
I just wanted to thank you for your excellent service. It isn't that often that you find an online site that is so quick, reliable and pleasant to deal with. I ordered two crib mattress pads on Sunday and it already arrived today (Wednesday). Amazing!!
Review 65 of 91
ababy.com is definitely Yea!baby.com
By: LINDA REISS, CA
Not being too tech-savvy, I phoned ababy to place my order. "Rose" was your service rep. who helped me, and she was terrific! She was professionally helpful, knew the answers to all my questions, and gave me a feeling of confidence about your company.
My item, order #170563, the Angelica Co-sleeper, arrived an amazingly fast 2 days after placing my order! My niece and nephew, who are expecting their first baby in July, are thrilled that I am "gifting" them with this bassinet.
Review 66 of 91
It was a pleasure!
By: NANCY R., FLORIDA
Thanks for the free sheet!
I told my DIL yesterday how great your site is & that id received personal help from you & Rivky
The bedding arrived & is great!
Review 67 of 91
By: K. YOUNGQUIST, TN
I recently ordered the Pindot Cradle Bedding and Cradle Mattress Protector and was delighted at the quality and affordable price for these products. The Pindot Cradle Bedding is as beautifully made as some of the bedding I had looked at for hundreds of dollars! The extra plus is it is perfect for either a boy or girl!
Review 68 of 91
Fold Away Portable Crib
By: GRANDMA DEANNA, NEW JERSEY
I've looked far and wide for a smaller size crib to fit in my bedroom. My Grandaughter is 7 months old and when I lowered her Pak & Play to use as a crib my back was giving out. I needed a crib that would fit in my bedroom without changing the room around. I watch her a few days a week and this is the perfect solution. This portable crib is sturdy, easy to put together and it is also beautiful. When not in use, it folds up so easily. Thank you so much for having this crib available and with its adjustable side rail, it is a blessing for my back.
Thank you again, Grandma Deanna.
Review 69 of 91
Great Product-Classic Baby Crib
By: BRIDGTON, MAINE, MA, ME
I ordered the Classic Baby Crib and I love it. It is a nice crib to have if you have a second home, or a second child. Looks great. Well built, and inexpensive. I have ordered two and plan on ordering a third! It is a nice looking simple crib - well built and reliable.
Review 70 of 91
By: CHARLENE, GEORGIA
My husband and I are expecting our first grandchild and he is making a homemade baby cradle. We looked everywhere locally for a mattress that would fit this cradle and with some thickness to it. We ordered the 2" thick mattress and it is much better than the 1" you can buy in local stores. Ababy has very good customer service and our mattress was shipped quickly. The mattress comes folded in half in the box, but once you leave it out it straightens out good. We are very pleased with our purchase from Ababy!
Review 71 of 91
Thank you for excellent service!
By: JENNIFER, NJ
I wanted to take some time out to Thank YOU for your excellent and prompt customer service.
I recently ordered the Oslo Crib to Twin Set, including toddler rail, head board, and desk kit.
When I called and spoke to Rachel, she was able to handle all of my questions, and confirm
The type of white glove delivery my order qualified for. From the day I made my order, I could hardly wait for my nursery
To arrive. Then, when I received the phone call to schedule my delivery, I was told that my order would not have the white
Glove delivery I had expected from Rachel’s description. I called aBaby and spoke to Blimy.
Within a day, Blimy corrected the order to be delivered with the white glove delivery that had been promised. The Delivery arrived on a rainy day, the guys unpacked the furniture and set it up upstairs in my nursery, and then took away all of the packaging.
Now that I have my furniture, I will not shop anywhere else for large pieces of furniture online. I ordered these
Pieces sight unseen, and they are even more beautiful in person then they were online. The assembly took no longer
Than 30min. The pieces came mostly assembled!
Thank You aBaby for the excellent service, and quality products that you carry. It was a pleasure doing business with you!
Review 72 of 91
By: SUSAN, WY
Hi Rachel -
We just received the rocking horse we ordered. Thank you so much for all of your help. It was truely wonderful working with a company that acknowledges and works with their customers as well as you and your company do.
In the future, your company will receive my business without hesitation.
Thank you again.
Review 73 of 91
By: LAURA, NJ
Thank you so much for everything! Your customer service has been outstanding and the items we ordered to replace the original bedding which didnt fit right (our fault!) were perfect and just what my niece wanted for her new baby and custom made cradle. Any baby items I order in the future will certainly be from your web site!!!! Again, thank you.
Review 74 of 91
aBaby- Simply The Best!
By: BARBARA, AUSTRALIA
I would just like to thank you for the swift delivery of my order. As I live in Australia, having a pregnant daughter living in Texas, I was looking for a gift to send to the family, I had heard from her about your products on Amazon, and the items she was looking at, and this gave me the perfect opportunity to contemplate sending these items to her. I was not sure if your company, or Amazon would accept Australian Credit Cards, but decided to give it a try.....and it worked beautifully. The delivery was well within a week. The baby is due February 13, although could be delivered early, so it was imperative that the items arrive before Christmas. I cannot applaud your company more than I have done since finding out that the items were received by very surprised Parents. I have retained the Amazon web page and will definitely browse their pages before sending items through the post from Australia. I will also spread the word here in Aus to anybody I know that has family in the States and is looking to send presents to them for a brand New Baby. Once again thank you so much for your promptness, the items arriving in good condition and your wonderful service.
May you always walk in Sunshine
(aka: Barb, Barbie, Mum & Nana)
Review 75 of 91
Perfect fit for custom cradle
By: S LEWIS, UTAH
We have a cradle grandpa made, but it is an unusual size. So we needed a custom cradle mattress, pad, and sheets. I ordered it over the phone, verifying the dimensions with the sales rep. It arrived yesterday 3.5 weeks after ordering. It is very good quality and fits the cradle beautifully. The mattress pad and sheets fit the customer mattress beautifully. Thank you thank you thank you. I will order from ABABY.com again in the future.
Review 76 of 91
Live Chat Support
By: NICK, MARYLAND
I have not purchased anything from ababy.com however someone who stole my credit card number tried to. When I discovered a pending charge in my bank account I contacted ababy.com through its live chat support. The representative who helped me out could not have been any more polite and helpful. The representative informed me of the individual trying to make a purchase on my account and immediately reversed the charge. I was not a customer in this instance and the service I received was fantastic. I can only imagine that the customer service for ababy.com clients is equally impressive.
Review 77 of 91
Thank you for your excellent service
By: MATT, PA
Thank you so much for your help with the missing items. My wife enjoyed her shopping experience with
your company, and was delighted with the rapid shipping. Your exemplary customer service regarding the
problem with our order is appreciated. I'm sure my wife will be looking to your company to fulfill any needs
we might have for our upcoming infant.
Review 78 of 91
By: MARY ANN MURPHY, NJ
Thank you so very much for the speedy delivery of my order . I was very impressed with your customer service department
Mary Ann Murphy
Review 79 of 91
By: JIM, NY
Thank you, your friendly and timely customer service is greatly appreciated. I will definitely refer your company to others.
Review 80 of 91
A very pleased customer
The cradle mattress is exactly what I expected and the price was competitive. It fits perfectly and is of a better quality than the one in BabiesRUs. As stated the crib mattress is fine but your service people are amazing. I ordered two mattresses and though the shipping label read two the box contained only one. I held my breath and made the call assuming that I could be in for a disappointment. Well I explained my problem to the service girl and she simply apologized and assured that another one would be sent out immediately. Some colleagues of mine overheard my call and were so stunned by the response from your company that one young mother wanted your web page for her purchases! I'll be back for sure.
Review 81 of 91
Great Job Rivky!
All of the products that I have ordered from ababy.com have been wonderful. They are beautiful and the quality is as good as you can get. Especially for the price. We have ordered the cradle bedding for our grandsons and our newest granddaughter and have gotten so many compliments. The first moses basket we ordered was for our granddaughter, and we have since ordered two more for shower gifts. They were the hit at both showers! Wonderful products!! We have referred several friends to order from this company. Not only are the products worth the money, but it is so nice to have people in their office that know how to help and don't mind doing so. Rivky was GREAT!! They are very familiar with their products. Fast and friendly service. I would highly recommend this company and their products and we will be ordering again very soon.
Review 82 of 91
By: SHANNON FUNKE, IN
Just wanted to let you know what a fine job Toby S. is doing in customer
service. I've been dealing with Toby over a product issue recently. He has
been extremely polite,prompt and professional, as well as friendly in his
response. I asked him if I could let his superiors know what good work he
is doing for the company. He was kind enough to give me your email
As an online shopper, it is very important to me that companies stand behind
the products they sell. I was very pleasantly surprised at how quickly Toby
was able to help us out. I commend you for running a strong customer
service department and for hiring those with a spirit for helping others.
I will highly recommend your site to my friends and family. Thank you so
much for your time.
Review 83 of 91
Thank you so much.
By: KYM PRANSKY, NY
You have been a great help and I really appreciate your assistance. Have a nice holiday season.
Review 84 of 91
By: ERIN, NY
I appreciate the great customer service your company provided. It's very rare these days!!
Review 85 of 91
By: MELODY WORAM, FLORIDA
I am very pleased with all the items I purchased. It was also great to find the bassinet mattress & cover in the unusual size I required
Review 86 of 91
By: ROSEMARY CABRAL, CALIFORNIA
I like the product I bought. Your customer service people were nice and helpful as well.
Review 87 of 91
Dear Customer Service,
By: MARY ANN CHADWICK, MI
I think your website is very well put together. I was able to find what I wanted and with many choices. I was very pleased with my purchase. It was very well made, had detail and plan on ordering the accessory pieces. Your customer service is excellent had no problems with anyone I spoke to.
Everyone was very helpfull. Thanks again.
Review 88 of 91
By: ALLISON POLLY, NEW YORK
Dealing with aBaby was a dream come true. The packages arrived faster than expected, and were in perfect condition just as I imagined. When I needed to exchange the basket stand for a different color, the woman I spoke with was very courteous and helpful; and the replacement package arrived very quickly.
I will definitely use aBaby again. The price was great, and the customer service, perfect.
Review 89 of 91
Great Customer Service
By: TONYA QUATTLEBAUM, KS
I placed an order for a cradle mattress and a cradle bedding set yesterday off of your website. Today I received a phone call from your company asking about my order – it turns out that I mistakenly ordered the mattress in one size and the bedding in another. The person who called was checking see which size I really needed. I was very impressed!
I wanted to say thank you again for calling me. Most businesses would have just shipped the order as it was and I would have had to deal with a return on one of the items, etc. I really appreciate the excellent customer service!
Thank you very much!
Review 90 of 91
Just Wanted To Say Thank You.
By: IAN GELTNER, NY
Rachel, Toby, and Rivky:
I just wanted to say thank you to all of you at ababy for outstanding customer service. Although we had issues with the actual product, everyone at ababy was courteous and professional. We will look to shop at ababy in the future.
Review 91 of 91
My Sincere Thanks To Your Company
By: DIANA ROWE, CA
Dear Judy & Isaac Greenfeld,
We recently found out that our wonderful son and his wife are expecting their first child. Needless to say, we are beyond thrilled! A friend gave me a catalog of your company’s products. I ordered bedding, a crib, etc. I also showed other family & friends, who in turn ordered things for our first grandchild.
All of us have been so pleased with the products we ordered & with the staff who answered our questions and gave us all suggestions of what we would need to outfit the nursery at our home and at our child’s home also.
Rivky was one person I talked and I wanted to comment on how delightful, courteous and professional she was. I also spoke to a couple of other staff members but unfortunately did not get their names. They too, were exceptional.
I order many things by catalog, buy your sales people go above and beyond “normal sales personal”. My son is 30 years old so it has been quite a while since I have bought baby things. I am amazed at all the products out there that are available for new babies. We do have some lovely baby shops in California but your prices, your merchandise and sales personal are absolutely terrific in comparison.
People are very quick to complain & not to complement and I just wanted you to know that we will all continue to give your company our business and tell others about your company.
My sincere thanks to all of you.