My granddaughter wanted this cradle for her birthday. I found it on another site, but without the personalization. Unfortunately, when it arrived her name had been added, but the hearts I'd requested had not. After speaking with Pessy K., in customer service, the error was corrected and I received the correct part overnight. I'm so grateful for her help; I, easily, put the cradle together this morning and it looks great! It's all ready for her birthday party this weekend; she'll be so excited! Thanks so much!