If you are not satisfied with your Ababy.com standard purchase within the first 21 days of your delivery date, we will take back the product and issue a refund or exchange. Please note that all refunds and exchanges are subject to the final approval by our Customer Service Department. All products must be in perfect condition, unused, and resalable.
simply email firstname.lastname@example.org with the following information:
1. Order number
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund
Our Customer Service team will send you a return email with a Return Authorization Number (RA#) and instructions on how, and where to send the package. Please remember that all returned products must be in the original condition with all-packing material, manuals, and registration card(s). We will issue a full refund for any item that meets these conditions.
For your protection, please use UPS or Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error. The customer remains responsible for actual shipping charges, including all items shipped to you free of charge. (Actual freight bills can be provided when necessary.)
Note: Please allow 15 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear until the following billing cycle.
ABaby.com will refuse all returns without an RA number.
Restocking Fee: Please note that all furniture including bassinets are subject to a 15% restocking fee.
Shipping time frames reflected in product descriptions are based
on estimates from our designers. In the event of a shipping delay,
aBaby.com will notify you promptly and cannot be held responsible for
shipping delays beyond estimated delivery times.