Customer Service

Order online at ababy.com 24 hours a day, seven days a week. Online ordering is quick, easy and secure. Please print an order confirmation for your records.

International Orders:
Many of our items can be shipped internationally via a freight forwarder. If you do not have an existing freight forwarder we would be happy to set you up with one. We have recently partnered with myus.com to make your shopping with aBaby.com a simple process . Click into the following link to register myus.com Freight charges, custom fees and taxes are the customers responsibility. Please make sure the forwarding company inspects the package upon their receipt. Our liability ends as soon as the company signs for the package. Please note that we do not accept internationally issued credit cards. If you do not have an American issued card we can process your order with a money order , wire transfer, or you may choose to use myus.com’s personal shopper services.
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HOW TO RECEIVE YOUR FURNITURE SHIPMENT:
aBaby.com artists and manufacturers take great care in packaging their furniture creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the furniture is scratched, dented, cracked, fabric is torn and the box is crushed on the top corner, punctured or wet). If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note, "not inspected at delivery" on the shipping waybill. However, if the box is compromised in any way, please note "box damaged, possible damage to piece, not inspected at delivery" on the waybill. Please make sure all original packing material is kept in the event of a return before the use of the product. All items/products that have been opened and used cannot be returned.
Upon inspection, if you find that your merchandise is damaged, you must report it by clicking the link below. We will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.

If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that incur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
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We have fabric and finish samples available to help you select the appropriate colors and designs for your dècor. Because custom items cannot be returned, we suggest that you contact a Design Consultant to request a sample prior to purchasing these items.
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